For every complaint you're aware of, there are 26 additional customers who have unresolved problems or complaints...
A dissatisfied customer will tell 9 to 15 people about their displeasure and sometimes they will tell as many as 20.
Up to 96% of customers would do business with you again if they felt you acted quickly and to their satisfaction and many said they would refer other people.
Businesses that provide extraordinary customer service can improve their profitability, increase market share and will have customers who are willing to pay more for their products and services simply because of the extraordinary service they receive.
Most do it because they want to escape the "realities" of their everyday life. They want to escape the labors associated with cooking at home...
Improving the customer service in your restaurant will help you make more money and experience more growth. It can also help you save a significant amount of money in advertising costs as your customers will become your most effective form of advertising.
"This book has a lot of great organizational tips helping us to elevate our dining room customer service. Sales increased dramatically!"
There is absolutely no downside to improving your dining room service so I'm guessing you have only two questions for me... How can I help you improve your dining room service? AND... How much is this going to cost? Well, I've taken my 30-plus years of experience as a restaurant professional and have written an ebook which you can download and benefit from immediately. Inside this ebook, entitled "How To Improve Dining Room Service," you will find everything you need to improve your restaurant's organization, exceed your customer's expectations and increase your profits. No stone is left unturned...
In detail, the book shows you how to make immediate improvements in:
You'll find your restaurant runs smoother, your customers and staff happier, and realize greater profitability through higher sales and increased business.
Whether you are a restaurant owner, manager or a member of the dining room service staff you will greatly benefit from "How To Improve Dining Room Service!" As a matter of fact, this information is also invaluable to anyone who has opened a new restaurant or is planning on doing so.
"Richard's book was extremely useful for the dining room service staff training sessions at our restaurants!"
"A must read for every restaurant owner, manager, waiter or maître d'. Get this book now!"
In addition to the ebook, you will also receive my Restaurant Performance Evaluation Guide.
The Restaurant Performance Evaluation Guide is an in-depth series of more than 60 questions. These questions represent what is most important from a customer's point-of-view.
If you answer these questions honestly, you will gain a deep understanding of how your customers feel about YOUR restaurant!
Using this guide, you will be able to see your restaurant the way your customer sees it. It will help you determine what things you are already doing right and what areas need improvement. Every restaurant who has used my guide has experienced immediate benefits. After all, you're making improvements to the areas of your restaurant which matter most to your customers. You will also get my new publication entitled the "Dining Service Exam."
In addition to the exam, I'm giving you Six Free Dining Room Service Tools that will save you both time and money.
These are the same exact tools I use in my Restaurant Consulting practice and will further enhance both your restaurant's efficiency... Read more...